Here at Everything Kitchens, we want you to be confident in knowing that we’ll partner with you to get you the perfect product. In the event that your first purchase doesn’t work out like you thought it would, there are a few things you should know.
- You have a 30-day initial guarantee through Everything Kitchens. If you’re outside of that first 30 days, many of our products carry manufacturer’s warranties that can assist you.
- You can cancel your order up until the moment that it’s shipped – after that, it’s a return.
- We don’t have processing/restocking fees (certain brands are excluded from this, see below).
- We’ll handle the shipping costs for you (unless the reason for the return is a simple change of mind, you ordered the incorrect item or you simply prefer a different item – then you pay shipping back to us). Defective items or products that are damaged during shipping will be covered at no expense to you.
- Some brands have exceptions to Everything Kitchens' return policy and are listed here. Otherwise, just check out the terms for your situation listed below or call our Award Winning Customer Service team at (866) 852-4268!
Other Policies and Legal Notices:
Everything Kitchens Return Policies
All products require a Return of Merchandise Number (RMA #) prior to being returned. This number can be obtained by calling our toll free number at (866) 852-4268. All returns must be postmarked no later than 30 days (see Gift Purchase Exceptions below) from the original invoice date (shipping date) and include a printed and completed Product Return Form. In the event of a backorder, we allow 30 days from the receipt of merchandise. If more than 30 days have passed since purchase or receipt (as listed above), then the item has exceeded Everything Kitchen’s warranty period and warranty claims will need to be made to the original manufacturer directly.
FOR DEFECTIVE OR DAMAGED ITEMS
All of Everything Kitchen’s items are sold new-in-box, never refurbished or used. As such, Everything Kitchens guarantees that your merchandise will arrive in brand-new, working condition. In the event that damage should occur during shipping, or that a product should arrive with defects from the manufacturer, we will replace the items at no cost to you.
For defective items, if the item is found to be faulty, please contact customer service within the first 30 days at (866) 852-4268 to report the defect and we will send you a prepaid shipping label to cover the cost of return shipping. Please be advised that some manufacturers require us to have you contact them directly if their item is returned as defective, but we will handle this process for you whenever possible. All defective items will be inspected upon arrival. If the merchandise is found to be defective as stated, then a replacement order will be placed at no cost to you. If the item is found to be without defect, it will be returned to you at your expense. Any defects discovered outside the initial 30-day period must be handled through the manufacturer in accordance with the manufacturer’s warranty.
For items damaged in shipping, you must notify us within 7 days (in order to fulfill your claim, we must file a damage claim with the carrier within the first 7 days or they will refuse it). If you are present at the time of delivery and the box or packaging appears damaged, please inspect the actual item for damage before accepting it (the carrier will wait for you and allow you to inspect the item itself). If you received or refused a damaged item, please call us toll-free at (866) 852-4268 and we will handle the damage claim with the carrier (note: this claim could take up to 8 business days be completed), as well as send you a replacement item at no cost to you.
FOR UNDAMAGED AND NON-DEFECTIVE ITEMS
Everything Kitchens understands that even new-in-box items may not meet expectations. For items where your mind has changed, or the color doesn’t match in your kitchen, or it doesn’t look like you thought it would – we can and will still assist you to get an item that you love. Call or email to notify us of your desire to change your product and to receive your Return of Merchandise Number (RMA #). Once you have your RMA #, ship the product using a traceable and insured shipping method for your protection. You can also request a FedEx Prepaid Ground Shipping Label to be sent to you through email by simply contacting us by phone or email. If you choose to receive a FedEx Prepaid Ground Shipping Label from Everything Kitchens the discounted price we pay for the label will be deducted from your refund once processed within our Returns Department. Please allow up to 14 days for return processing and credit issuance.
For replacement or store credit, there is no processing/restocking fee or penalty of any kind. Upon receipt of the returned item, you will be issued an email gift certificate with credit for the full value of your original purchase. As stated above, you will be responsible to pay for shipping to return the product, but normal free shipping rules will apply when you re-order.
For refunds, there are no processing/restocking fees here at Everything Kitchens (there are some brands that have specific exceptions and different terms listed below in the Return Policy Exceptions).
- For damaged or defective items: Please reference our Damaged Item Return Checklist or our Defective Item Return Checklist
- For undamaged and non-defective items: Please reference our Package Return Checklist for best results *NOTE: Item must be unused and in new condition due to the nature of products that we sell*
- Product must include a printed and completed Product Return Form
- Shipping Note: For your protection, we recommend that you use a traceable method of shipment that can provide you with delivery confirmation. We also recommend that the item is shipped insured. Everything Kitchens is not responsible for lost or damaged returns.
- Everything Kitchens LLC is not responsible for lost or damaged packages. Please allow up to 3 weeks for the credit to appear on your credit card statement. Original and return shipping and handling charges are not refunded.
Everything Kitchens may refuse a return request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Everything Kitchens to a corresponding counterclaim.
Items that are returned to us without meeting the return requirements above will be rejected. We will contact you with a detailed reason for the rejection and the item will be returned to you at your expense.
Orders may be canceled up until they are in shipping and a shipping label has been printed or have shipped. Once your order is in shipping or has shipped and/or a label has been created, you will be subject to the terms of the Return Policy listed above.
Gift Policy: Once you find that perfect gift, it’s important to know that it’s going to be supported by Everything Kitchens. If you give (or receive!) a gift purchased from Everything Kitchens that needs to be returned, simply let our Customer Service team know that it was a gift when you call to set up the return. They'll make sure you get a 60 day return period (instead of the standard 30 days), giving you time to set up all of your party festivities without forfeiting the Award Winning Customer Service support that has delighted so many customers.
Holiday Policy: We know that your shopping needs change as you look for the best deals during the Holiday Season – but it’s not much of a gift if the product isn't perfect! Therefore, from Black Friday until Christmas Eve, all purchases will have a 30 day return period starting from Christmas Day of the same year in which the purchase was made. Merry Christmas to you for finding a great deal AND to your lucky recipient for still being covered under the return policy!
Return Policy Exceptions by Brand
NOTICE: Due to manufacturer restrictions, items from the following brands are required to be processed under the Manufacturer's Return Policy and are NOT covered by Everything Kitchens General Return Policies:
Amana Commercial Products(ACP)
- All unused returns are subject to a minimum 25% restocking fee. All returns must be sent back using the original internal and external packaging. Defective items are usually serviced on site, for service call ComServ at 866-426-2621. For returns, or if you have any problems or questions with the manufacturer's policies, please call us (866) 852-4268 for assistance.
- Commercial units are not to be returned to the Everything Kitchens or to Blendtec. The customer must contact Blendtec Customer Service for assistance on getting the machines replaced or repaired.
- For more information on Blendtec's return policy please visit their web page at http://www.blendtec.com/company/return-policy
- All returns are subject to a minimum 15% restocking fee. All returns must be sent back using the original internal and external packaging (read the complete policy in the link above)... If you have any problems or questions with the Manufacturer policies, please call us (866) 852-4268 for assistance.
- Cadco will accept returns only if the product returned is in new and unused condition, is free from inbound freight damage, and is in its original carton/cartons. All returns are subject to a 25% restocking fee. Please obtain a return authorization number from Cadco's customer service department by calling its toll-free number at (877) 603-7393 before sending back products. To provide faster service, Cadco will ask for the original purchase order number from Everything Kitchens.
- Cadco, Ltd. has the right to refuse credit if the unit is found to be used or damaged, or if the product is not in its original packaging. All returns should be shipped prepaid to Cadco's Winsted, CT location with the return authorization number clearly marked on the package(s).
- Cadco's only ovens which may be shipped via UPS are OV-003, OV-013, and XAF-103. These units are double-boxed and must be returned in both cartons.
- For more information on Cadco's return policy please visit their page at http://cadco-ltd.com/warranty-service/
- For items that are received with damages or defects, please contact Catskills directly for replacement parts. Please contact Catskill at 607-652-7321 for further information.
- Return Policy:
All Enclume products may be returned (customer pays the shipping costs) to the manufacturer within 60 days of purchase for a full refund less a 25% restocking fee. Items must be in factory condition with no signs of wear or use. A customer takes responsibility and will be billed for shipping damages or parts lost in shipment, so insurance and secure packaging are recommended. Credit will be issued at the end of the month following the item's receipt and inspection. See "Return Authorization" for more.
- Cancellation Policy:
Orders of hammered steel, stainless steel, and powder coat items (those ending in product codes HS, SS, and PC) may be canceled at any point prior to shipment. Such orders generally ship within 3–5 business days. Orders of copper-, brass-, and chrome-plated products (CP, BP, and CH) are custom made and cannot be canceled once placed. Customers who have had a change of heart about such orders are urged to seek return action once the item is received, which is usually 4-6 weeks from the point of sale. See "Return Policy".
- Limited Warranty:
All Enclume products are warranted to be free of material defects for a period of five years from the date of purchase. Defective products will be repaired or replaced at the discretion of the manufacturer, provided no misuse or undue wear is found. Customers must obtain a return authorization number from Enclume within this warranty period before returns will be accepted. See "Return Authorization" for more.
- Return Authorization:
A return authorization number (RA) must be obtained by calling Everything Kitchens at (866) 852-4268 before defective products and returns will be accepted. Items must be shipped (postage prepaid) to the following address within 20 days of receiving the RA:
24 Colwell St
Port Hadlock, WA 98339
Globe Commercial (Globe) - For returns call Everything Kitchens at (866) 852-4268.
Harvest Right Freeze Dryers - For returns call Harvest Right directly at (800) 865-5584.
- Harvest Right Freeze Dryers can only be returned back to Harvest Right directly within 30 days of ship date, Harvest Right customers are allowed to return their freeze dryers (used or unused) for a refund less shipping costs and less a restocking fee of 15% (Everything Kitchens does not accept Harvest Right Products for return, customers must go directly through Harvest Right)
- All unused returns are subject to a minimum 25% restocking fee. All returns must be sent back using the original internal and external packaging. Defective items are usually serviced on site. For return/service or if you have any problems or questions with the Manufacturer policies, please call us (866) 852-4268 for assistance.
Importika Return Policy:
- Importika must be contacted directly for returns or refunds. Importika will issue a return authorization and a shipping label. Upon receipt of the item back to Importika's warehouse, they will authorize Everything Kitchens to issue a credit or replacement item as needed. Please call 888.389.4123 and select Option 2 to obtain authorization.
Vitamix Commercial Return Policy Exclusions
- As Vitamix Commercial does not allow us to accept returns on any defective Vitamix commercial machine, such items are not covered by our return policy. Any defective machine shall be handled under the manufacturer's warranty. Please contact Vitamix directly at (800) 848-2649. If you have questions about Vitamix's policies, please call us (866) 852-4268 for assistance.